These Terms & Conditions (“Terms”) set out the basis on which you may use lucomedialtd.com (the “Site”) and how we work with clients when providing our services. Please read them carefully before using the Site or entering into any engagement with us.
1. About us
The Site is operated by Luco Media LTD, a company registered in the United Kingdom.
Registered address:
Luco Media LTD
5 Brayford Square
London, United Kingdom E1 0SG
Website: lucomedialtd.com
Contact: support@lucomedialtd.com
2. Using our site
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you should not use the Site.
We may update these Terms from time to time by publishing a new version on this page. The “Last updated” date above shows when changes were last made. Your continued use of the Site after changes take effect will mean you accept the updated Terms.
3. Services
Any marketing, creative, or related services we provide are described in separate proposals or statements of work (“SOWs”). Each SOW will set out the scope of work, deliverables, timelines, and fees that apply to that specific engagement.
If there is a conflict between these Terms and an SOW, the SOW will prevail for the duration and subject matter of that particular project.
4. Fees & payment
Unless stated otherwise in an SOW or invoice, all fees are exclusive of VAT and any other applicable taxes.
Invoices are issued according to the schedule agreed in the relevant SOW and are typically payable within 14 days of the invoice date. We reserve the right to pause or delay work if invoices are not paid on time.
5. Client responsibilities
To help us deliver services effectively, you agree to:
- Provide timely access to information, platforms, and personnel we reasonably need.
- Ensure you have all necessary rights and permissions for any content or data you supply.
- Review and provide feedback or approvals within reasonable, agreed timeframes.
- Comply with applicable laws, regulations, and platform or publisher policies relevant to your products and campaigns.
6. Intellectual property
We retain ownership of our pre-existing intellectual property, tools, templates, and know-how, including any improvements developed while providing services.
Unless an SOW clearly states otherwise, once you have paid all fees for a project, you receive a licence to use the final deliverables we create for your internal business purposes. Any different ownership or licensing structure will be agreed in writing.
7. Confidentiality
Both parties agree to keep confidential any non-public information received from the other party in connection with the services (“Confidential Information”) and to use such information only as needed to deliver or receive the services.
Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, is already lawfully known to the receiving party, is independently developed, or must be disclosed by law or a competent authority.
8. Data protection
Each party will comply with applicable data protection and privacy laws when processing personal data in connection with the services.
Our handling of personal data collected through the Site is described in our Privacy Policy. Where an engagement requires additional data protection terms, these may be documented in an SOW or a separate data processing agreement.
9. Disclaimers
The Site and any content on it are provided on an “as is” and “as available” basis. While we aim to keep information accurate and current, we make no warranties or representations of any kind, express or implied, regarding completeness, reliability, or suitability for a particular purpose.
Nothing on the Site should be taken as legal, financial, or professional advice. You should obtain appropriate independent advice before acting on any information found on or through the Site.
We do not promise specific levels of performance, outcomes, or results from any activities described on the Site or in our marketing materials. Examples or case studies are illustrative only and may not reflect your own experience.
10. Limitation of liability
To the extent permitted by law, neither party will be liable to the other for any indirect, special, or consequential loss or damage, or for any loss of profits, revenue, anticipated savings, or goodwill, whether arising in contract, tort (including negligence), or otherwise.
Subject to any liability that cannot be excluded by law, our total aggregate liability to you in connection with the services or these Terms is limited to the total fees paid by you to us for the services in the three (3) months immediately prior to the event giving rise to the claim.
11. Termination
Either party may terminate an SOW or engagement if the other party commits a material breach of these Terms or the SOW and, where the breach can be remedied, fails to remedy it within 14 days of receiving written notice.
Termination does not affect any rights or obligations that have already accrued. Provisions intended to continue after termination (such as intellectual property, confidentiality, limitation of liability, and governing law) will remain in effect.
12. Governing law and jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by, and construed in accordance with, the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
Contact
If you have any questions about these Terms & Conditions, please contact us at:
Email: support@lucomedialtd.com
These Terms are intended to provide a clear summary of how we work. They do not remove or limit any mandatory rights you may have under applicable law.